Terms of service

These terms apply to quixomarketing.com, the Quixo Audit, the client portal (portal.quixomarketing.com) and the marketing services we provide. Please read them before you order or sign in. By ordering, creating an account or using the services, you agree to these terms.

"Quixo Marketing", "we" and "us" mean Quixo Hub FZC, a free zone company with limited liability, licensed in the United Arab Emirates under licence number 50228 issued by the Ajman Free Zones Authority, with its working address at Dubai Silicon Oasis, Dubai, United Arab Emirates. "You" means the person or business using the services. If you accept these terms for a business, you confirm you are allowed to bind it.

Contact: hello@quixomarketing.com.

• Quixo Audit. A one-time, paid report on how easily people find and choose your business online, built from public information. Tiers: Essential, Pro and Enterprise (prices in section 5).
• Analyst-reviewed audit. An optional add-on to the Quixo Audit, per brand, in which one of our analysts reviews your brand by hand. It is not sold online yet: you request it through the contact page and we confirm the scope with you before any work starts.
• CRM and marketing plans. Monthly plans (Starter, Growth, Pipeline, Managed) that include the Marketing CRM and the marketing services described for each plan, charged in AED or USD. Enterprise is priced per agreement.
• The portal. Where you and your team manage contacts, leads, WhatsApp conversations, approvals, content, connected ad accounts and reports.
• Other services such as photo and video production, quoted separately.

The services are for businesses. You must be at least 18 years old to use them.

The scope of any managed service is agreed in writing before work starts. If an order form, proposal or signed agreement conflicts with these terms, that document applies for its subject.

You sign in with a single-use link sent to your email (and two-factor authentication if you turn it on). Keep access to your email secure; you are responsible for activity in your account. The workspace owner controls who is on the team and what role they have. Tell us at once at hello@quixomarketing.com if you think your account has been misused.

• Your authorisation. When you order, you confirm you are allowed to request an audit of the website you give us. You may name up to five competitor websites; we may suggest others. We look only at public information and never ask for your logins to run the audit. After you pay, you can choose whether to connect your accounts (optional, read-only; the price is the same either way).
• Email confirmation. We send a link to confirm your email address. It works for 30 minutes. Nothing is charged until you pay on the secure Stripe payment page.
• Delivery. We email the report to the address you confirmed. The access link in that email works for 30 days; download links it creates last 1 hour. Please save a copy. We aim to deliver the report within 5 business days of payment; if we do not, you are entitled to a full refund (see section 6).
• What the audit is. The audit combines automated checks and AI-written explanations, checked by our quality gates. Each report sets out its own method: 23 checks, scored out of 100, with anything we could not measure marked as not measured. Scores are an assessment at a point in time and may be marked "provisional" while the method is being refined. The audit is guidance, not a guarantee of rankings, traffic, leads or sales.
• Complimentary audits. We sometimes grant a free audit. It can expire (between 1 and 90 days after it is granted) and can be withdrawn before it is used.

• Quixo Audit prices are shown in US dollars and UAE dirhams (USD 49 / AED 180, USD 99 / AED 364, USD 179 / AED 657), charged once in the currency you choose. An audit is not a subscription.
• Analyst-reviewed audits are priced per brand as listed on the pricing page: USD 408 / AED 1,500, or USD 681 / AED 2,500 with the paid-media review (only when you have live campaigns). If you sign a retainer with us within 30 days, the fee is credited against your first retainer month.
• Plan prices are per month, charged in AED or in USD (at the AED peg of 3.6725), in advance, until cancelled.
• Payments are processed by Stripe. We do not store your full card details.
• Prices exclude VAT. We are not currently registered for VAT in the UAE, so no VAT is charged. If we become registered, we will tell you before VAT is added, and it will then be added where the law requires and shown on your tax invoice.
• Ad spend on Meta, Google, LinkedIn, TikTok, Snap or other platforms is not included in our fees and is paid by you directly to the platform.

Refunds are issued manually by our finance team to the original payment method; they are not automatic. A full refund of an audit ends access to its report: the report links stop working.

Quixo Audit.
• If your report is not delivered within 5 business days of payment, you are entitled to a full refund.
• If we cannot audit your website (for example, it cannot be reached or our checks cannot run on it), we will tell you and refund you in full.
• If you were charged twice for the same audit, we refund the extra payment.
• Once the report has been delivered, the audit is not refundable.
• To ask for a refund, email hello@quixomarketing.com from the address you used for the audit.

Plans. You can cancel at any time. Cancellation takes effect at the end of the current billing period and you keep access until then. We do not give refunds or credits for part of a period, except where the law requires it or we agree otherwise in writing.

Production bookings. A 30% deposit secures a booking. You can cancel or reschedule free of charge once if you tell us more than 72 hours before the booking. If you cancel within 72 hours of the booking, the deposit is kept.

Nothing in these terms takes away rights you have under UAE consumer protection law.

• Plans renew every month automatically until cancelled. The workspace owner can cancel, upgrade or downgrade. A change takes effect when Stripe confirms it.
• CRM access starts once your first payment is confirmed.
• If a renewal payment fails, we remind you 1, 3 and 7 days after the failure. You keep access for a grace period of 14 days. If payment is still not made, the plan is suspended. While it is suspended, you can reach billing and data export only.

Nothing is published, sent or changed on your channels without approval from an authorised person in your workspace. This covers posts, ad changes, campaign messages, review replies and AI drafts. When you approve something, you are responsible for it.

You confirm that:
• the content, brand files and data you give us are yours or you have the right to use them;
• you have a lawful basis, and where required consent, for the contacts you upload and the people you message;
• your use of WhatsApp complies with WhatsApp's Business and Commerce policies. Campaign messages go only to contacts recorded as opted in, and anyone who replies STOP is opted out at once;
• your ads, offers and claims comply with UAE law (including advertising and health-sector rules where they apply) and each platform's policies.

When you connect Meta, Google, LinkedIn, TikTok, Snap, Microsoft Bing or another platform, you also agree to that platform's terms. We use only the permissions you grant, for the purposes in our Privacy policy. Platforms can change or withdraw their services and rules; we are not responsible for their decisions, outages or account actions. You can disconnect an account at any time.

Some features use AI (Anthropic and Cloudflare Workers AI). AI output can be wrong or incomplete, so it is always a draft or proposal for you to review. Usage limits apply to AI features to keep costs fair; if a monthly limit is reached, AI features pause until the next period or until the limit is raised. Your data is not used to train the AI providers' models.

You must not use the services to:
• send spam, or message people who have not opted in or who have opted out;
• break the law, or infringe anyone's rights, privacy or intellectual property;
• request an audit of a website you are not allowed to have audited, or try to access other customers' data;
• upload malware, probe or overload our systems, or get around security, usage limits or approvals;
• resell the services without being an approved partner.

We may suspend access to stop a serious breach, a security risk or unlawful use. Where we can, we will tell you first and give you a chance to fix it.

You own the data and content you put into the services. You give us permission to use it only to provide and support the services for you, and as described in our Privacy policy. For your contacts and messages, you are the controller and we are your processor. A data processing agreement is available on request.

Staff can view your workspace only with your consent. Those views are read-only, end after 30 minutes, can be revoked and are logged.

You can have your workspace data exported (ready within 72 hours) and your workspace deleted (completed within 30 days, with a deletion certificate). Invoices, payment records and the security log are kept for the periods stated in the Privacy policy because the law requires it.

We own the website, the portal, our software, methods, checklists and templates. Once you have paid, you may use your audit report and the deliverables we create for you for your own business, unless a signed agreement gives you different rights. You may not copy or resell our software, method or report templates.

If you send us feedback, we may use it without owing you anything.

Each of us will keep the other's non-public information confidential and use it only for the services, except where the law requires disclosure.

Agencies and resellers can apply to our partner program. Partner pricing, commission and payout terms are shared privately after approval and apply in addition to these terms.

We provide the services with reasonable skill and care. Apart from that, and to the extent the law allows, the services are provided "as is". We do not promise any particular marketing result, ranking, number of leads or return on ad spend, or that the services will be uninterrupted or error-free.

To the extent the law allows:
• we are not liable for indirect or consequential damages, or for lost profits, revenue, data or goodwill;
• we are not liable for the acts of third-party platforms, or for content, ads or messages you approved;
• our total liability for all claims is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits liability where the law does not allow it to be limited, such as liability for fraud or gross negligence.

You will compensate us for claims by third parties arising from content or data you supplied or approved, or from your breach of section 8 or 11.

You can stop using the services at any time and cancel your plan as described in section 7. We can end or suspend the services if you seriously break these terms and do not fix it within 14 days of our notice, or at once where the law requires it or there is a serious security risk. After the end, you can ask for an export of your data for 30 days, after which we may delete your workspace as described in the Privacy policy.

We may update these terms. We will post the new version here with a new date and, for significant changes, tell account owners by email at least 30 days before they apply. If you do not agree, you may cancel before the change takes effect.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. The courts of the Emirate of Ajman have exclusive jurisdiction over any dispute. Before starting proceedings, each of us will try to settle the dispute in good faith for 30 days after written notice to hello@quixomarketing.com.

These terms are available in English and Arabic. If the two versions differ, the Arabic version prevails.

If part of these terms is found unenforceable, the rest still applies. Failure to enforce a right is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours to a company that takes over our business, with notice to you. Neither of us is responsible for delays caused by events outside reasonable control.

Quixo Hub FZC, Dubai Silicon Oasis, Dubai, United Arab Emirates. Email: hello@quixomarketing.com.